ABOUT THE 99 PEOPLE
Who we are
The 99 people with origins from a Safety Compliance Company is now working in the private sector.
We provide quality and affordable services to households for protection against disease carrying Pests, peace of mind with clean healthy air (ideal for Asthma and Allergy Sufferers) and protection via regular Smoke Alarm inspection and Electrical Safety testing.
Our team of professionals are fully trained and all services come with a satisfaction warranty.
Zeroharm Home Services
We started with Zeroharm Safety in 2012, working only with businesses and commercial compliance.
Zeroharm Safety
Then, in 2019, we decided to bring Zeroharm to the domestic environment and we created Zeroharm Home Services.
The 99 People
Due to the rapid growth of Zeroharm Home Services and the high demand of our services in different parts of the country, we created The 99 People in 2020, a multi services business model that will take our services to all parts of Australia.
Our Mission
To build a sustainable business through continuous improvement, innovation, and a commitment to excellence, while creating opportunities and investing in our people. This empowers us to deliver exceptional 5-Star customer service and create brand advocates by offering affordable services and a positive experience to every homeowner and business.
ABOUT THE 99 PEOPLE
What sets us apart
Our beliefs
- Customers are people like us
- Customers are our future
- What we do saves people’s lives
- What we do is morally valuable
- Economic challenges provide opportunities
- Success is living our vision and mission
Our strengths
The 99 People provides the best customer service experience and the highest quality services in air conditioner, pest management and fire safety services.
- We focus on solutions
- Customer service is our priority
- We are flexible
- We exceed what the customer wants
- We respond rapidly within 24Hr turnaround
- We make billing simple and our reporting is outstanding
- We provide compliance reminders
- We give you peace of mind
Our culture
People are at the heart of what we do; we invest in our people and in developing our client and stakeholder relationships.
- We are humanistic
- We are professional
- We have a culture of gratitude
- We are collaborative
- We are open, honest trustworthy and respectful
- We are family orientated
- There is no such thing as failure , only learnings
- We have fun
- We are innovators
- We take ownership of what we do
- We care about our safety and that of others – we do what needs to be done
ABOUT THE 99 PEOPLE
Our Guarantee
The 99 People understands not only the need for protecting your home, but with our help to ensure you to keep it that way.
It is for this reason that we will contact you whenever your service is due for renewal so you can have peace of mind knowing that your home will always be safe and protected.
We have amazing offers for returning customers and we will be in touch to make it easy for you to keep your home protection up to date.
ABOUT THE 99 PEOPLE
Our values
Success
- We always measure our performance against defined benchmarks.
- We celebrate every win.
- We acknowledge each other.
Integrity
- We are true to our culture, mission and beliefs.
- We are faithful to the Law.
- We say as we do and do as we say.
Growing Sustainably
- We apply our knowledge towards our vision and mission.
- We are focused towards our vision and mission.
- We maintain contingencies and succession plans.
Innovation
- We have insatiable curiosity.
- We continuously learn and expand our knowledge.
- We aim for CANI (Constant and never ending improvement).
Proactiveness
- We anticipate change.
- We anticipate our customers’ needs.
Contribution
- We will always take the opportunity to contribute to the community within our means.
