Table of Contents

Terms and Conditions

General Terms

Last updated: 10 March 2023

Please read these Terms and Conditions carefully before using the the99people.com.au website operated by The 99 People.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Our Services you may be asked to supply certain information relevant to your Purchase including, without limitation, your full name, email address, postal address and phone number.SubscriptionsSome parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring monthly payment that will vary depending on the selected service.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by The 99 people.

The 99 people has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The 99 people shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


If a payment is made by cheque then the customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the customer will meet all additional costs incurred by the company.

The minimum charge to the customer for each dishonoured cheque will be $30.00.

If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, The 99 People reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be “On Account” per the Terms and Conditions of this Invoice. If payment is made by credit card, the payment/s incurs a 2.5% merchant fee.

Cancellation fees

The 99 People reserves the right to charge customers a cancellation fee (minimum of $69) if adequate notice is not given for the cancellation of the booked job. Adequate notice is at least 4 hours prior to appointment time.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.Contact us

If you have any queries or complaints about our Privacy Policy please contact us at:

The 99 people Pty Ltd


1300 099 778

Terms and Conditions for Cleaning of Air Conditioner

The 99 People cannot be held responsible for any pre-existing condition that is not apparent  upon visual inspection.

These conditions may include but not be limited to:

  • Faulty Remote Controls, Exhausted Batteries or Corrosion
  • Faulty Printed Circuit Boards in the Evaporator/Condenser
  • Worn Airflow Louver Motors or Brittle Louvers / Filters due to age or Poor Maintenance
  • Any air conditioner over 10 years of age, the customer understands there is a risk providing any maintenance to aged equipment and accepts that any failures due to aged components indemnifies The 99 People from liability
  • Faulty or Deteriorated Pipe Insulation or lagging
  • Faulty or Damaged Electrical Cabling or Circuit Isolating Switches
  • Condensate Pump Failure or leaking where fitted post cleaning
  • Any damage caused to furniture, walls, floor coverings or any other property when assisting in removal to enable access to work site
  • Where Air conditioners are cleaned that have wall mounted televisions below the air conditioner, no liability will be accepted for any damage caused by condensate leaking, in any period post service.
  • It is the recommendation of The 99 People ,that no flat screen television or monitor be wall mounted directly under an air conditioning evaporator.
  • Poorly mounted or unprofessional fixing of evaporators to walls or ceilings.  The 99 People will not be held liable for any system damage due to incorrect wall or ceiling fixing of HVAC equipment.

The 99 People will only warrant claims with respect to workmanship of the services provided if the claim is reported within 3 days of completion of the work. In the event of a customer complaint, the customer undertakes to give The 99 People the opportunity to rectify all work.

Outdoor Condenser Cleaning

The 99 People technicians will only provide outdoor condenser coil flushing where listed with a service if the condenser is mounted at ground level.  All bracket and roof mounted condensers are required to have 2 technicians perform work at heights and therefore surcharges would apply.


Whilst The 99 People treatment and products do have deodorising effects, we do not guarantee against odours reoccurring.

Over many years the common source of odours has been proven to come from

  • Biological contamination of coils, blowers and drain pans,
  • Inadequate or incorrectly installed condensate drains,
  • Evaporators that have been subjected to cooking, fats and greases, incense, essential oils;
  • Vermin and insects entering the system and dying e.g. mice, geckos, cockroaches etc.

The 99 People premium clean will address most odour problems originating from biological contamination on evaporator coils.


  • All pricing quoted is based on systems with low to moderate contamination levels
  • Please make sure there is clear and sufficient access below the indoor air conditioner for the technician to safely open up a ladder.

Surcharges can be applied to the following, but not limited to;

  • For weekends, after hours, and public holidays.
  • If customer is located over 30 km’s from The 99 People Technicians base.
  • Systems that are fitted higher than 2.4 meters from the floor.
  • Multi-level or high rise apartments.
  • Services requiring more than one Technician.
  • Parking and toll fees.
  • If furniture needs to be moved and / or there is no clear access underneath the indoor air conditioner.
  • If any curtain rods, pelmets or any other wall hangings need to be removed.
  • Air conditioners that are extremely contaminated from environmental factors such as nicotine, fats and oils, biological contaminants eg. mould and fungi.

Brochures and Advertising Material

When stated on all advertising material the following conditions apply.

Discounting of multiple systems is up to the individual licensee owner, technician or call centre operator. Discounting of multiple systems is not a requirement.

All pricing is subject to inspection and additional charges may be incurred for highly contaminated systems, systems that are fitted higher than 2.4m from the floor, nicotine contaminated systems, oil contaminated systems normally located in or near kitchens/ beauty salons, removal or movement of furniture from the work area, and additional services.

It is up to the individual technician, licensee owner or call centre operator to honour any kind of advertising material that has been retained by the customer and is out of date or proven by The 99 People’s records to be out of date, or if the advertising material is from another area, zone or state.

The 99 People’s advertising material is distributed by a third party and The 99 People takes no responsibility for the misdistribution of these materials in any case.

(In the foregoing, the word “The 99 People” shall include “The 99 People Pty Ltd” and each and every one of that company’s “The 99 People” franchises).

Terms and Conditions for Pest Control

The 99 People Pest Treatment Warranty


Please Note

The chemicals we use to take time to take effect, up to 6 weeks. You should see a lot of activity after the spray as the chemicals work to repel pests from their safe spots. Then they will absorb the chemical into their bodies and start to die. NEW insects will die when they walk on the treatments we have sprayed.

The 99 People offers a warranty service dependant on the service you have received. The General Pest Control warranty is supplied to you with a 12-month warranty with a limitation. We know we offer a service that can’t be beaten however we also can’t give away free general sprays as the end of the warranty nears. So, our valued clients of past agreed it was fair that; the end 2 months of the warranty a spot spray would be conducted after agreement and any pictures being provided show webbing or pests present.

Residential Annual Treatment

12 Months = up to 2 Months (retreatment of areas treated ) after 2 months spot treatment of affected area (shown by pest activity)

• 12 Month Warranty** – Internal: Cockroaches (EXCEPT German Species), silverfish and webbing spiders (EXCEPT non webbing and hunting or huntsman spiders). If they return so will we.
• 6 Month Warranty** – Internal Ants (EXCEPT Fire Ants)

** Actual Infestation of any above pests may require additional treatment which costs $49 per visit.

External Area – NO WARRANTY due to environmental factors which we no longer control. There are a lot of causes for having pests outside. Such as trees, gardens, rotten food, and dead animals, which are not covered by warranty.

Our services are proven to work, and, unfortunately, a minority of customers try to abuse the warranty by requesting a full spray towards the end of the agreement pushing for another free full spray. Please understand there is a small minority who think this is ok.

The 99 People offer a very detailed service with many happy customers, so all that happens is that they lose us as a trusted service. Realistically, think about it we offer a 12-month warranty when others only offer 6 because we know what we offer is that good.


NO WARRANTY – treatment will continue until all bait blocks have been consumed – after this time they may need to be replenished.


Ants are not covered under a General Pest warranty; however, if ants come into contact with our chemical, they will die. Ants like Termites live unground or of distance away from the property. If a nest is not seen at the time of the spray, the Queen will not be killed, and an unlimited amount of reproduced ants will be born via the queen. Thus ants will continue to be around a premise until the death of their queen. We can offer specific treatment for Ants that will enable us to kill the queen and rid the nest.

***Fire Ants – We do not treat fire ants. Please contact National Fire Ant Eradication Program OR your local council for information

FREE Holiday Promotion Information & Terms and Conditions

How it works

Your Voucher entitles you to complimentary hotel or resort accommodation in any one of a number of idyllic destinations.

There are NO timeshare presentations required to use this vacation incentive or any other hoops you’ll need to jump through to redeem.

And all you have to do is simply pay the nightly booking & service fees per room for that destination. The booking fee will range from $28 to $59 a night depending on the hotel that is booked instead of a flat rate.

Please appreciate that the reason we can offer this complimentary accommodation is because for much of the year, the participating hotels & resorts have around a 30% vacancy-rate.

Therefore we are offering rooms that have gone unsold.

So popular times during the year like Christmas, Easter & school holidays, the hotels would not normally have any unsold rooms – meaning you probably won’t be able to choose dates during these periods.

The hotels are essentially foregoing much of their normal room-rate to participate in this program, in the hope that “non-paying” guests will consume food & beverages at the property……… therefore providing the hotels with “some” revenue.

And of course they hope that if you have a great time during your “freebie stay”, you will likely stay with them again in the future at full rate.


Booking Procedure

When you follow the booking procedure shown on your Vacation Accommodation Voucher, you’ll go to www.choosemyholiday.com & select your destination (eg: Gold Coast).

Once you do this, you’ll receive an email from Redeem Vacations, notifying you of the need to “activate” your voucher by paying the booking & service fees within 7 days.

Reservation Engines like Expedia are used for the global bookings in this program – & they charge a percentage of the regular room tariff for their service. This “reservation engine fee” is normally up to 20% of the current tariff.

But because the hotels in this program are providing their rooms for free, 20% of zero is of course…. zero.

So to retain an easy digital booking process, Vacation Voucher holders need to simply pay a nightly booking fee.

This is because the normal “hotel/reservation engine” revenue-share model doesn’t apply here.

The booking fees differ from destination to destination – because the hotel tariffs are of course different from location to location.

There’s a simple reason for this. We’ve found that if people “pay the fees” within a short period, they tend to go on the holiday. And hotels WANT people to GO on holidays.

Travel can be completed within 18 months after activation.

So you can select your hotel & travel at any time within 18 months -it’s just the destination you need to choose upfront (eg: Sydney)

Once you’ve chosen your “destination” & paid your Booking & Service Fees, you cannot change your destination.

Travel to & from your chosen hotel or resort is not included.

If you have more than one vacation incentive, the others cannot be used back to back in the same or different destinations

There must be at least 1 year gap between each vacation booked through RedeemVacations.com by any person or family.

Terms and Conditions


The destinations may alter from time to time, due to hotel ownership or management changes – or any of numerous other reasons.

For example, if a hotel changes management & the new “managers” choose not to be our program, this is something we have no control over.

So please understand that the destinations & hotels shown on our webpages & advertising are “samples” & are subject to change.


GROUP travel is NOT allowed – only one incentive per household and resort/hotel is allowed.

Reedeemvacations.com will only honour one incentive per family and friends per 12 months – travelling on the same arrival and departure dates.

Only 1 party can use the complimentary vacation incentive for the same travel dates.


This digital incentive will be considered void if bartered or purchased by the recipient.

The incentive is valid for a reservation request offering Luxurious Resort/Hotel Accommodations in your choice of destinations provided by Reedeemvacations.com.

Most rooms are for 2 to 4 occupants based on room type and availability and at least one occupant must be at least 21 years of age.

So in most hotels, you can enjoy “a family vacation.”

Nonetheless, we cannot guarantee that ALL hotels will cater for children. “Some” hotels choose not to, its a case of selecting hotels or resorts that suit your circumstances.

Your cost to redeem this incentive and book the reservation is essentially Redeem Vacation’s recovery fees for payment to reservation, engines, travel agency fees, housekeeping fees and other incidental expenses.

The main reservation holder must also have a Major Credit or a Bank Debit Card with a Visa or Mastercard logo, plus a valid government-issued ID to check-in.


The recipient of this incentive will receive luxury hotel accommodation room rate free of charge, which retail is valued at up to AUD $350 per night.

However, the recipient is responsible for all other expenses, including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.

If applicable, the resort fees will be disclosed when choosing a hotel and preferred travel dates.

(Resort fees cover items like WiFi Internet Access, Local Calls, & Resort amenities.)


All reservations require a minimum of 30 days advance notice to book.

Reservations are based on availability and understandably rooms are less likely to be available at peak vacation periods like Easter, Christmas & School Holidays.

Note: When booking accommodation online, one or two hotels in each destination will feature for much of the year.

Our automated system has “hotels on an availability rotation”, hence why the actual hotels with availability are only identified when DATES are entered into the booking process.

Check-in is available 7 days a week.

Most resorts won’t have availabilities during the busy Christmas & school holiday periods – in other words, they don’t have an empty rooms to give away!

In the case of the 3 Night Holidays, it’s recommended that people choose nights between Sunday & Thursday – if one wants to include a “peak night” like Friday & Saturday, for most hotels, there’s a modest surcharge approx. AUD$55 per night.

There may be a few hotels that have a higher “Friday/Saturday surcharge” due to their location being in high-demand, so please check.

Why? Because Fridays & Saturdays are busy days & therefore the resorts don’t have many empty rooms available.


This incentive activation is FINAL & NON-REFUNDABLE.

The end user will have 18 months to travel and can choose from available destinations to find travel dates and participating resort/hotel options.

Once accommodation dates have been confirmed, no changes of dates are allowed.

Also, after the accommodation dates have been confirmed, any cancellation of one’s accommodation will result in forfeiture of the activation fees (ie: booking fees).

(The inventory used for these rooms are not as flexible as booking at regular retail rack rates, so once confirmed, changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

Why are fees & taxes payable before selecting hotel?

Redeem Vacations, needs to ensure that sufficient hotel rooms are available across multiple locations & dates.

To do so, it’s important to have a rolling indication of how many bookings there might be within the next 12-18 months for specific locations.

That way, Redeem Vacations can cater for any particular demand for a specific destination (ie: provide “more” hotels if needed).

The only way to do this is to ensure the location is chosen at the point of “activation” (when the booking & service fees are paid).

This helps Redeem Vacations to provide sufficient hotel room availability, whilst still giving the customer 18 months to book.


The user must reside at least 100 miles or 160 kilometres away from the destination resort of choice.

Remember, the participating hotels are providing this extraordinary “accommodation deal” on the basis that they hope to get “a financial return” via guests buying food, beverages, room service, spa treatments & tours etc whilst at the property.

If “locals” were to avail themselves of the “free accommodation”, it’s likely they’d simply buy food & beverages locally (or bring them from home!).

And almost certainly, such “locals” would NOT be investing in spa massages, cocktails by the pool or tours.

Hence why the 160km condition is a commonsense one.


This incentive has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice.

RedeemVacations.com reserves the right to offer other hotels with equal or similar value with incentive holder approval if required due to availability.

Do not rely upon representations other than what is noted here.


To redeem, simply activate the incentive online and then search online at RedeemVacations.com for the destination of choice and participating resort/hotels and travel dates.


Booking & Service fees apply with this accommodation offer. The booking fee will range from $28 to $59 a night depending on the hotel that is booked instead of a flat rate.

These fees are based on a few factors – examples include but are not limited to:

  • Remuneration to a 3rd party booking engine
  • Travel agency fees
  • Housekeeping/room cleaning room fees
  • Allowance for replacement of damaged or stolen room amenities.

Note: The “booking fees” are subject to change, due to booking engines like Expedia and Wotif periodically adjusting their fees for administering registrations. Understandably, the hotels have no control over the fees that third-party booking engines charge.


The user of the Vacation Accommodation Voucher agrees that they have decided to experience this holiday of their own volition.

Understandably, the user’s or users’ enjoyment, safety & satisfaction is entirely their responsibility.

And the “reservation holder & family/guests” agree that The Institute Of Wow & the Business that provided the complimentary vacation will not be held responsible for any personal disappointment, losses or personal injury during their vacation stay.

Users are responsible and accountable for their decisions & actions and by the hotel reservation, users agree not to attempt to hold The Institute Of Wow or the participating business (that provided the complimentary vacation) liable for their decisions, actions or satisfaction levels, at any time, under any circumstance.


Redeem Vacations & it’s Travel Incentive Partner reserves the right to change, modify or amend any of these terms & conditions without prior notice.

Given the impact of COVID 19 on the travel industry & the unpredictable consequences to hotels, there may need to be common sense adjustments to the offer periodically.

Businesses & users accept this as a fair & reasonable Ts & Cs inclusion – as the pandemic has meant that hotel & resort operators need to be nimble in this COVID environment.

Complaints and Enquiries

If you have any queries or complaints please contact us at:

The 99 people Pty Ltd


1300 099 778


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